Nurse Maude Care Coordination

2009 National Care Management Conference -
Expression of Interest (71KB)

An aging population base and increased demand on health services is not the only issue people face when it comes to meeting their health needs.

For clients and their families, trying to navigate their way through the health system, especially when the care they need is complex and requires a range of services and support, it can be a particularly frustrating time.

For the hospitals, health and care workers it can be equally difficult, making sure that their client’s needs are being met in the most timely and cost-effective way.

When it became apparent that there was an increasing need for community-based healthcare that would involve a number of different health professionals and support workers, Nurse Maude provided a solution in its Care Coordination service, first in Canterbury, and then in Wellington, to meet that demand.

Again the emphasis is on delivering as many of those services as possible in the community in partnership with others.

This collaboration appears to be an outstanding success, with those with even complex health and disability needs often being able to stay in their own homes through the resourceful coordination of health and support workers.

Care Coordination was designed specifically to provide a single point of entry into the health system, literally coordinating all the health and support needs of the client through one agency.

This range of services can be tailored to not just individual clients, but the services and support available in specific districts.

The principle of partnership demonstrated through Care Coordination also means that the total care needs of the client are able to be updated and amended where necessary through one agency.

Nurse Maude’s Care Coordination centres are a very tangible and accurate expression of Nurse Maude’s focus on working collaboratively to make sure that it continues to develop and implement innovative solutions to even the most complex health and support issues.

For those receiving that health care and support, the benefits are clear.

Being able to retain a greater degree of independence and stay in their own community is, in itself, a large contributing factor to their recovery and better health.

As always, the focus for Nurse Maude is on solutions; for the clients and their families, for the district health boards and allied health professionals.

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