Your feedback can help Nurse Maude improve home and community support services.
Home and community support services experience survey
In September 2024, Nurse Maude is undertaking a survey of people’s experiences of our home and community support services, along with other providers throughout New Zealand.
Client feedback will help us understand what’s working for clients and where we can improve our services.
Invitations will go out by email and text message to a selection of people who are receiving or have recently received home and community support services from us.
If you would like give feedback, but have not received an invitation, you can provide feedback using the form on the Contact Us page of our website. Please email info@nursemaude.org.nz to add your email address to your Nurse Maude records for future surveys, by emailing info@nursemaude.org.nz.
The survey is nationwide and has been developed by Te Tāhū Hauora Health Quality & Safety Commission. It is being run for us by Ipsos, an independent research company. The survey is voluntary and anonymous (your answers will not be connected to you in any way).
The survey is free, will take no more than 15 minutes to complete and if you use Spark, Skinny, One NZ (Vodafone) or 2degrees there is no data use fee.
Who should complete the survey?
The person named in the invitation should complete the survey. A family member, whānau or friend can help you complete the survey, the answers should be your feedback, not your family or friends. Please avoid asking a Nurse Maude staff member to help fill out the survey.
If you are a parent/guardian of a child under 15 we recommend you complete the survey either for or with them, to make sure they have fully understood the questions.
How to complete the survey
Going back to change an answer
Your responses are submitted as you go through the survey. You can move backwards to change your answers by clicking the “Previous” button at the bottom of the page. If you use the “Back” button on your internet browser or mobile phone you may get taken out of the survey, but you can return to where you were using your login code. Your earlier responses will have been saved.
Complete later
If you would like to return to your survey to complete it later, close the window and then when you are ready just return to the link provided in the email or text message and re-enter your login code. Your earlier responses will have been saved.
Skipping questions
You can skip any question you do not want to answer, cannot remember or that is not applicable to you. Just leave it blank and click “Next” to move to the next question.
Any questions?
Attached are two versions of the information leaflet (in Te Reo and English). If you have any questions or need help completing the survey, please contact Ipsos New Zealand at support@myexperiencehealth.nz or 0800 121 650 and quote the Login Code that will be included in your invitation email.
Attachments
- Homecare Survey Sept 2024 English PDF, 920.7 KB
- Homecare Survey Sept 2024 Te Reo PDF, 910.3 KB