Care home
When you or your loved one needs full-time nursing support, our Care Home provides hospital-level care in a warm and welcoming environment. With 24/7 clinical oversight, personalised care plans, and a compassionate team by your side, we support residents with dignity, comfort, and respect. At Nurse Maude, it’s more than care - it’s a place to feel safe, supported, and at home.
ABOUT Our careHome
A home with world-class care...
A care home is a place where people live when they need full-time support with their health, personal care, and daily living. At Nurse Maude, our Care Home provides hospital-level care, the highest level of residential care available in New Zealand.
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Hospital-level care is designed for people with complex medical needs, chronic health conditions, or limited mobility who require ongoing nursing oversight and hands-on care for 24 hours a day. This may include help with medications, wound care, continence support, mobility assistance, and monitoring of long-term conditions. Many residents have multiple health needs, and some may also be receiving palliative care.
At our Care Home, residents receive this specialised nursing care in a warm, welcoming environment that feels like home - with the added reassurance of clinical expertise always close by.
How to access Care
To move into the Nurse Maude Care Home, you'll need to be referred by your GP, public hospital, or another health professional. From there, a Needs Assessment and Service Coordination (NASC) team (usually from Older Person’s Health) will assess your health needs to determine if hospital-level care is right for you.
If you're eligible for funded care, the Ministry of Health will cover the cost of your stay (less any means-tested contribution through Work and Income). Private care is also available for those who do not meet the criteria or prefer to self-fund.
We know this process can feel overwhelming, so we encourage you to reach out early. You’re welcome to arrange a visit, talk through your options, and see if the Nurse Maude Care Home feels right for you or your loved one.
To arrange a visit or ask a question
What we offer
We offer a wide range of services to support the health, comfort, and wellbeing of every resident in our care.
24/7 Nursing and Clinical Care
Our experienced nursing team provides round-the-clock hospital-level care, including medication management, wound care, and support with complex medical needs.
Daily Activities and Wellbeing Support
We offer a regular programme of activities, gentle exercise, and social opportunities to help residents stay engaged, active, and connected.
Volunteer Companionship
Our trained volunteers offer company, conversation, and extra support to residents - adding a personal touch to everyday care.
Residential Palliative Care
Specialised care for those with life-limiting illness, focused on comfort, dignity, and quality of life — with support for both residents and their whānau.
On-Site Services
Access to physiotherapy, podiatry, hairdressing, pastoral care, and GP services, all available within the Care Home for convenience and continuity.
Help us Improve our service
If you would like to provide feedback on any aspect of our Home Care Service, please complete the short survey below. Your feedback is important to us and helps us to continually improve the service we provide to our patients and whānau. Thank you.
FAQs
Got questions about care, costs, or what to expect? We’re here to help - here are some of the most common things people as:
What level of care does Nurse Maude Care Home provide?
Nurse Maude Care Home provides hospital-level care, which is the highest level of residential care available in New Zealand.
This means our residents require full-time nursing support for complex health needs - such as chronic illness, limited mobility, palliative care, or multiple medical conditions that need close monitoring.
Hospital-level care includes assistance with medication management, wound care, continence support, mobility transfers, and specialised equipment.
Our care team includes registered nurses, enrolled nurses, healthcare assistants, and allied health professionals, all working together to provide 24/7 care in a safe, supportive environment.
How do I apply or refer someone for care?
To access care, you’ll need a referral from your GP, hospital, or another health professional.
An official Needs Assessment will be completed through Older Person’s Health to determine the appropriate level of care. If hospital-level care is required, your eligibility for Ministry of Health funding will be assessed through a means test by Work and Income (WINZ). Our team can help guide you through this process.
Can I choose to pay privately?
Yes, if you’re not eligible for government-funded care or would prefer to bypass the public assessment process, private care is an option. Please contact us to discuss availability and costs.
Can I visit the Care Home before making a decision?
Absolutely. We encourage prospective residents and their whānau to visit the Care Home, meet our team, and see the environment first-hand.
To arrange a visit, please call us on 03 375 4145 or email carehome@nursemaude.org.nz.
What kinds of services are provided?
Our Care Home offers a wide range of services beyond nursing. These include physiotherapy, pastoral care, podiatry, hairdressing, nutritious home-cooked meals, a regular activity and engagement programme, and access to volunteer companionship. Everything is designed to support each resident’s health, comfort, and wellbeing in a homelike setting.
Can I keep my own GP?
Yes - residents are welcome to continue seeing their own GP if that doctor is willing and able to visit the Care Home.
Alternatively, we have visiting GPs who provide regular, on-site care for residents who prefer to transition to one of our partner doctors.
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