Grief Counselling Service

31 March 2025

Understanding loss and grief

We can experience many losses in our lives especially when we, or someone close to us, is ill, dying or has died. Grief is a natural response to loss. It helps us adjust to change in our lives.


You may find you share some reactions in common with others, however no two people experience loss in quite the same way. Grief is very painful and may involve thoughts and feelings you don’t expect. Feeling sad, angry, lonely, numb, anxious, scared, guilty, empty, overwhelmed or relieved is not unusual. Your thinking can also be affected and sometimes you may have trouble concentrating or be quite forgetful.


Grief can also be physical and affect your sleeping, appetite, energy levels and general health. It can affect the way we relate to each other and challenge our spiritual beliefs.


After a loss it may take longer than you expect to adjust to your life being different. Many people have family and friends they can talk to, however, you may also find it helpful to talk to someone you don’t know.

The Grief Counselling Service

The service provides free counselling and support focussing on coping with life-limiting illness, grief, loss and bereavement. It is available to all patients, their family/whānau and significant others who are receiving, or who have received palliative care services from Nurse Maude.


Telephone and face to face support and counselling are available from qualified, experienced counsellors. Sessions can be one to one, couples or include family. The sessions are usually at the Nurse Maude Hospice but it may be possible to arrange a home visit.


The service provides an opportunity to talk confidentially with a person who listens to your experience of grief. We can provide information and resources, give reassurance and assist with strategies to help you adjust. If necessary, referrals can be made to other health providers.


Children and teenagers grieve too, often in ways that are quite different from adults. Their grief can lead to changes in behaviour which can be hard to understand and live with. We can arrange to meet with them and/or assist you to support them with information, advice and resources.


Seasons for Growth Grief group

We hold regular groups focussing on aspects of grief and loss. These run for 2.5 hours, once a week for four weeks, with a maximum of seven participants.


Seasons for Growth aims to inform participants about grief and loss and equip them with skills they can use on their grief journey.

Services of Remembrance

Services of Remembrance are held several times a year to remember those who died while receiving care from the Hospice Palliative Care Service. Family/whānau receive an invitation about nine to eleven months after the person has died.


These non-religious services include readings, music and candle lighting.

How can I access this service?

You can refer yourself or you may be referred by a Nurse Maude staff member, your general practitioner or another health provider. There may be a short wait, but we would hope to offer you an appointment within a few weeks.


The service usually operates Monday to Friday during normal business hours. To contact the Grief Counselling Service phone 03 375 4274.

More Information

Resources including books, brochures and useful websites are available from the Family Support Team.

Download this article as a brochure

Kia hora te marino

Kia whakapapa pounamu te moana

Kia tere te kārohirohi

I mua i tōu huarahi

Ara nei ake tonu atu.


May calm be widespread,

May the sea glisten like greenstone,

May the shimmer of sunlight guide your

pathway of life

Now and always.

Dying Matters Week podcast series graphic with white leaf and face silhouette on blue gradient background
9 September 2026
For dying matters, we've released the seven days, seven conversations podcast series. A podcast about helping people talk more openly about death, dying and palliative care.
Title slide reading “Suitcase Stories” with a crowd scene and purple gradient overlay
3 September 2026
A huge thank you to Chapter 1 and everyone involved in Suitcase Stories | Chapter1 , which culminated in the Runway Reveal event which was held on Sunday 30 August in the gallery. The event brought together Canterbury artists, supporters and the wider community around a very creative idea…transforming suitcases into unique works of art, with funds raised to support Nurse Maude Hospice and Koru Care Christchurch. Each artist was given a suitcase and invited to tell a story through art – there were 66 suitcases (most were vintage style) in total. The identity of the artists remained a mystery, so people have been purchasing the suitcases without knowing who had created them. Each suitcase is being sold for $500. The artists’ identities were revealed at Sunday’s event. The Runway Reveal was a great celebration of the project, with a group of young Koru Care recipients carrying the suitcases down the runway while wearing clothing they’d selected from our Nurse Maude op shops.